This is difficult for anyone here to help with, barring more information. What does it mean, "they have difficulty logging into JIRA." That sentence means nothing about the problem itself.
Screenshots, a step-by-step walkthrough, you need to provide more details.
Furthermore you really should take this up with Atlassian proper, since this is specifically about supporting their JIRA Cloud product – https://support.atlassian.com
Hey Community mates! Claire here from the Software Product Marketing team. We all know software development changes rapidly, and it's often tough to keep up. But from our research, we've found the h...
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