This is difficult for anyone here to help with, barring more information. What does it mean, "they have difficulty logging into JIRA." That sentence means nothing about the problem itself.
Screenshots, a step-by-step walkthrough, you need to provide more details.
Furthermore you really should take this up with Atlassian proper, since this is specifically about supporting their JIRA Cloud product – https://support.atlassian.com
This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.Read more
Hey Atlassian Community! Today we are launching a bunch of customer stories about the amazing work teams, like Dropbox and Twilio, are doing with Jira. You can check out the stories here. The thi...
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