Can there be more than one admin in the service desk?


2 answers

Admin's would be defined the same way as JIRA core. Either in an admin group or specifying users for the Admin role within your Service Desk project. Either way, we have 4 admins in ours. 

Hi Steve,

              Yes there can be as many as you want. They are called agents and Service Desk pricing depends upon number of agents.

However there can be unlimited customers who can open tickets via customer portal.


Hope this helps


Chander Inguva

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