We're configuring our ServiceDesk instance to track internal IT work items (changes, releases, etc.). The majority of these chagnes are being submitted via the ServiceDesk portal.
I would like to grant the ability for the Reporter to be able to edit a previously submitted issue. Example, a release request item is submitted with the incorrect date/time. I would like the Reporter (submitter) to be able to make the correction.
I've searched the documentation and have not found if this is even possible. A screenshot from my test enviornment is below.
No, unfortunately that is not possible out of the box. Given your screenshot, there's two ways to work around the issue:
If those workarounds are not sufficient, you could have a look at the add-on Actions for JIRA Service Desk. The add-on allows you to add screens to a transition from the Service Desk portal. By extending your workflow with a transition from a relevant status to itself (e.g. open to open) and determining the fields the reporter is allowed to update through the add-on, you can make it work.
I’m a designer on the Jira team. For a long time, I’ve fielded questions from other designers about how they should be using Jira Software with their design team. I’ve also heard feedback from other ...
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