We're configuring our ServiceDesk instance to track internal IT work items (changes, releases, etc.). The majority of these chagnes are being submitted via the ServiceDesk portal.
I would like to grant the ability for the Reporter to be able to edit a previously submitted issue. Example, a release request item is submitted with the incorrect date/time. I would like the Reporter (submitter) to be able to make the correction.
I've searched the documentation and have not found if this is even possible. A screenshot from my test enviornment is below.
No, unfortunately that is not possible out of the box. Given your screenshot, there's two ways to work around the issue:
If those workarounds are not sufficient, you could have a look at the add-on Actions for JIRA Service Desk. The add-on allows you to add screens to a transition from the Service Desk portal. By extending your workflow with a transition from a relevant status to itself (e.g. open to open) and determining the fields the reporter is allowed to update through the add-on, you can make it work.
Badges are a great way to show off community activity, whether you’re a newbie or a Champion.Learn more
Hi Atlassian Community! My name is Shana, and I’m on the Jira Software team. One of the many reasons this Community exists is to connect you to others on similar product journeys or with comparabl...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs