Can the number of fields on the Create Issue screen be reduced for some users/groups?

For a subset of users, is it possible to show only a subset of the fields on the Create Issue screen?  For our normal users who report issues, we'd like to reduce the clutter, but for devs and admins, we'd like to give them the normal/full set of files when creating an issue.  Is that possible?  Any general tips on what to do to accomplish that?  Thanks.

3 answers

0 vote
Joe Pitt Community Champion Oct 16, 2015

An easy solution would be to use tabs on the create screen with the normal user fields on the first tab and the other on the second. In my experience most people won't look at the second tab. JIRA doesn't allow field level control by user and since you're in the cloud I don't believe you can use scripting to control it.

You can also just give "Issue Collectors" to your regular users.

Why do you want to restrict some of it? How about just using a different Issue Type for Customers and different Issue Type for internal users?

0 vote
Steven Behnke Community Champion Oct 16, 2015

I would second Gabrielle's suggestion of just making a separate Issue Type or Project. You can then associate a minimized Field Configuration or different Screen altogether. These are the built-in methods of showing users different sets of fields. 

 

If you are on On-Premise JIRA I know there is the "Field Security" add-on but I don't think there is anything in JIRA Cloud of this variety.

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

3,327 views 14 20
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot