Can the number of fields on the Create Issue screen be reduced for some users/groups?

For a subset of users, is it possible to show only a subset of the fields on the Create Issue screen?  For our normal users who report issues, we'd like to reduce the clutter, but for devs and admins, we'd like to give them the normal/full set of files when creating an issue.  Is that possible?  Any general tips on what to do to accomplish that?  Thanks.

3 answers

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Joe Pitt Community Champion Oct 16, 2015

An easy solution would be to use tabs on the create screen with the normal user fields on the first tab and the other on the second. In my experience most people won't look at the second tab. JIRA doesn't allow field level control by user and since you're in the cloud I don't believe you can use scripting to control it.

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You can also just give "Issue Collectors" to your regular users.

Why do you want to restrict some of it? How about just using a different Issue Type for Customers and different Issue Type for internal users?

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Steven Behnke Community Champion Oct 16, 2015

I would second Gabrielle's suggestion of just making a separate Issue Type or Project. You can then associate a minimized Field Configuration or different Screen altogether. These are the built-in methods of showing users different sets of fields. 

 

If you are on On-Premise JIRA I know there is the "Field Security" add-on but I don't think there is anything in JIRA Cloud of this variety.

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