Can the form / content / layout of notifications be cusomized?

Quintin Holmberg April 26, 2016

This question is in reference to Atlassian Documentation: Managing service desk notifications

Ask your question here...

2 answers

0 votes
Ultan Monahan April 28, 2016

Hi Sash,

 

Thanks for that, I'll look into it for sure.  So I take it that as it is, there is no way to edit the templates without using another tool?

 

Ultan

0 votes
Alex Medved _ConfiForms_
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
April 28, 2016

Hi @Quintin Holmberg

 

We use https://marketplace.atlassian.com/plugins/net.vacom.jirassimo/cloud/overview for our JIRA cloud, to customize notifications.

We mostly use it to enable integration with Slack, but it could send emals as well.

What we like is the ability to have totally custom layout for your notifications and matching exactly the event you need (described with JQL).

Quite powerful tool, but needs a bit of learning in the beginning

 

Best Regards

Sash

Suggest an answer

Log in or Sign up to answer