Hi @Quintin Holmberg
We use https://marketplace.atlassian.com/plugins/net.vacom.jirassimo/cloud/overview for our JIRA cloud, to customize notifications.
We mostly use it to enable integration with Slack, but it could send emals as well.
What we like is the ability to have totally custom layout for your notifications and matching exactly the event you need (described with JQL).
Quite powerful tool, but needs a bit of learning in the beginning
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