When I add a comment to a request in service desk (v3.0.5), the following text is pre-populated:
"Hi [Full Name of Reporter],
– [Commenter's Full Name]"
Can this default text be modified? We would like to use First Names instead of Full Names.
Hey Community mates! Claire here from the Software Product Marketing team. We all know software development changes rapidly, and it's often tough to keep up. But from our research, we've found the h...
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