When I add a comment to a request in service desk (v3.0.5), the following text is pre-populated:
"Hi [Full Name of Reporter],
– [Commenter's Full Name]"
Can this default text be modified? We would like to use First Names instead of Full Names.
Customizing the comment template can be found in the following issues
https://jira.atlassian.com/browse/JSD-218
https://jira.atlassian.com/browse/JSD-631
If you just want to disable the pre-populated comment, agents can do that in their profile.
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