Can the default comment text be modified?

When I add a comment to a request in service desk (v3.0.5), the following text is pre-populated:

"Hi [Full Name of Reporter],

 

– [Commenter's Full Name]"

 

Can this default text be modified?  We would like to use First Names instead of Full Names.

1 answer

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Customizing the comment template can be found in the following issues

https://jira.atlassian.com/browse/JSD-218

https://jira.atlassian.com/browse/JSD-631

If you just want to disable the pre-populated comment, agents can do that in their profile.

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