Can't view or configure a copy of Board

We've set up a default scrum Board to copy from for new projects.

I then proceeded to make a copy of that board, but I am unable to access the newly created copy, despite being fully able to use the original board that the copy was made from.

I've checked that users have the Create Shared Objects permission (although my understanding is that in this case, it doesn't matter because I'm making a copy of a board and it's using a pre-existing shared filter).

I've even tried logging in as the user with the JIRA System Administrators global permission, and even THEY can't access the board.

EDIT: Also of note is that we're building an app of sorts that uses the agile API. A call to getBoards includes the copied board in it's response, whereas directly trying to access it via getBoard($id) return a 404. 

2 answers

1 accepted

I would contact Atlassian Support.  The expected behavior is to carry over the board administrators when copying the board.

Also JIRA admins, by default, should be Board administrators.  Keep in mind, Admins are not super users.  As an admin, I can only see agile boards where the Board creator has shared the filter with me.

 

It's didn't get any less odd as time has passed. After giving up on the board and leaving it for a bit to see if anyone here had advice to offer, I decided to see if creating a new board manually would let me at least get on with things, which it . I was able to use that board fine (although I did have to configure it from scratch, but compared to having a board I couldn't use at all, it was still a step up). With the job complete, I then left for lunch.

Oddly, upon my return, clicking on the cloned board out of idle curiosity revealed that it board had also started working. I wouldn't have thought it was an issue that fixed itself 'just by giving it time', but equally it doesn't make much more sense that creating a new board fixed an issue with a totally unrelated board.

Thanks for your reply though. If I can replicate the problem today, I'll make a bug report.

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

2,923 views 12 18
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot