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Can't use Check list

Since this Monday I can't use the check list. I can see the feature and check to use but I can't add or write anything as it doesn't appear any field to complete... I used it before 


Screen Shot 2022-11-29 at 10.17.45 AM.png

2 answers

@Priscila Kishimoto it looks like you're using our Issue Checklist for Jira (either Free or Pro).

Dave's hint about checking the license is a good first step.

If everything's all right with the license, please reach out to our support team and we'll investigate your problem.

The apps are working properly on our test instances and we had no reports of an outage, so this is certainly something going on in your instance. We'll be happy to help!

0 votes
Dave Mathijs Community Leader Nov 29, 2022

Hi @Priscila Kishimoto welcome to the Atlassian Community!

A couple of questions:

  • Which app from which vendor are you using for the checklist history?
  • Are you a site-admin for this Cloud site?
  • Is the license/subscription for the app still active?

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