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Can't upgrade expiring Apps! Edited

We recently renewed our subscriptions for JIRA/Confluence and associated apps.  A few of the apps would not let us apply the new license key until we upgraded the app to Data Center License.  However, when we click on the Upgrade to Data Center button it won't do anything.  And if we apply the license key first, it turns the app to expired.  

HELP!  We expire in a week!

P.S> Just realized it's throwing an error.

An unexpected error occurred. Refer to the logs for more information.

What logs??

 

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Dario Atlassian Team Nov 01, 2019

Hi @Angie Affolter ,

I can see you have a support request already open with Atlassian Support for this issue.

May I ask you to spare some time and copy the solution in here once done, so that it could be useful to other users facing the same issue? 

 

Cheers,
Dario

Sorry for the delay!  The issue was that server licenses were issued for our apps instead of data center licenses.  Since we use a reseller we are having to wait for refunds then re-quotes.  

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Dario Atlassian Team Nov 12, 2019

Thanks for sharing the solution! :) 

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