It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Can't upgrade expiring Apps! Edited

We recently renewed our subscriptions for JIRA/Confluence and associated apps.  A few of the apps would not let us apply the new license key until we upgraded the app to Data Center License.  However, when we click on the Upgrade to Data Center button it won't do anything.  And if we apply the license key first, it turns the app to expired.  

HELP!  We expire in a week!

P.S> Just realized it's throwing an error.

An unexpected error occurred. Refer to the logs for more information.

What logs??


1 answer

1 accepted

0 votes
Answer accepted
Dario Atlassian Team Nov 01, 2019

Hi @Angie Affolter ,

I can see you have a support request already open with Atlassian Support for this issue.

May I ask you to spare some time and copy the solution in here once done, so that it could be useful to other users facing the same issue? 



Sorry for the delay!  The issue was that server licenses were issued for our apps instead of data center licenses.  Since we use a reseller we are having to wait for refunds then re-quotes.  

Like Dario likes this
Dario Atlassian Team Nov 12, 2019

Thanks for sharing the solution! :) 

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted in Jira

Demo Den Ep. 7: New Jira Cloud Reports

Learn how to use two new reports for next-gen projects in Jira Cloud:  Cumulative flow diagram and Sprint burndown chart. Ivan Teong, Product Manager, Jira Software, demos the Cumulative ...

344 views 1 3
Join discussion

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you