Can't update any issue in JIRA

Hi,

In my company I have JIRA 5.2.11 from a couple of months ago. In July I went a long vacation and when I returned I found that I can't update any issue of my JIRA system. The error that display is :

Exception occurred: com.atlassian.jira.exception.DataAccessException: org.ofbiz.core.entity.GenericEntityException: while inserting: [GenericEntity:ChangeGroup][id,19214][author,dgarcia][created,2013-09-03 13:48:12.177][issue,11019] (SQL Exception while executing the following:INSERT INTO changegroup (ID, issueid, AUTHOR, CREATED) VALUES (?, ?, ?, ?) (Communications link failure The last packet successfully received from the server was 11 milliseconds ago. The last packet sent successfully to the server was 6 milliseconds ago.))

I do this:

1) Restart JIRA.

2) Restart MySQL.

3) Review permission of database and user. All is correct.

4) Increase 'ulimit' by default.

But It doesn't works. Can anybody help me?

3 answers

1 accepted

After checking all the permissions of my database and do the recommendations (performance) that you said to me, I checked again the database and I saw that the table 'changegroup' was corrupt. Lucky I do daily backups of my database, so I restore and I could solve the problem...

I don't know why my database was broken because I don't do anything the time that I go out (holidays)... maybe a restart of JIRA or the system is the cause of these problem.

Thank you guys

Odd that it only occurs for issue updates.

Have you verified other write/updates? (edit a version release date, create a component, etc)

May be a timeout issue on the mySQL side.

Be sure you have configured the "validation query" outlined in this page, https://confluence.atlassian.com/display/JIRA/Surviving+Connection+Closures

And I suggest trying "testOnBorrow" = true as well p- http://commons.apache.org/proper/commons-dbcp/configuration.html

If those don't work, see this page to forcefully evict connections from JIRA's side before MySQL gets a chance. Resolution assumes "max_wait_time" in MYSQL is set to 8 hours, so verify that first.

https://confluence.atlassian.com/display/CONFKB/'Communications+link+failure'+CommunicationsException+Error+with+JIRA+User+Management+on+MySQL

Thanks for your recommendations. I do all of these but my database doesn't works because it was corrupted. I finally had to restore the database with backup.

Hi Daniel,

One thing that just crossed my mind, perhaps this can be related to DNS change, is MySQL installed on the same server as JIRA? In case yes, you may change the MySQL server address to localhost or the direct IP address into the dbconfig.xml file, that is located inside your JIRA home directory.

Cheers

Tiago,

MySQL is installed on the same server as JIRA, so I check dbconfig.xml and the MySQL Adress is 'localhost' so it's ok.

Suggest an answer

Log in or Sign up to answer
Atlassian Community Anniversary

Happy Anniversary, Atlassian Community!

This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.

Read more
Community showcase
Julia Dillon
Posted Tuesday in Jira

Tell us how your team runs on Jira!

Hey Atlassian Community! Today we are launching a bunch of customer stories about the amazing work teams, like Dropbox and Twilio, are doing with Jira. You can check out the stories here. The thi...

553 views 1 18
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you