Can't set phone number and other fields when editing a User

We've been using Confluence OnDemand for a year or so, and have been adding phone numbers and other details into the Users. These details then show up in the User Profile Macro.

Now that we have started a Jira trial, we no longer have the ability to set the fields. How can we get it back without stopping the Jira trial?

1 answer

Hi Mathew,

Are Confluence users coming from Jira correct?

If so, could you try editting the user information directrly on Jira?


Ah, Im not really sure I know how to answer your question!

The users existed before Jira was being trialed. - does that mean they are not coming from Jira?

If I go to User management in Jira, and then click on my user account. I see a button to click called "Edit". When I click that button the only options I get are to change my email address and name. No sign of telephne number etc.

Does that help?

According to this page:

I should go to the cog icon-> User Management -> Select User -> Actions -> Edit Details.

My problem is that I don’t have the “Actions” item to click. Once I click on a user name, all I have is an “Edit” button that allows me to change email and name only.

When we were running Confluence only. This wasn’t a problem. What am I missing?

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