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Can't set other resolution than "Done"


I configured my instance to show me the resolution screen when closing an issue and the screen appears properly - I select a resolution for example "Won't Do" or "Cannot reproduce" or basically any resolution:


but once I close the ticket resolution always says "Done"


Am I missing something obvious here? Do I need to configure something somewhere? Or is it a known bug?

1 answer

1 accepted

3 votes
Answer accepted
Leo Community Leader Feb 14, 2020

Hi @Arkadiusz Głowacki,

it is also worth  to check post-function of that transition.

If there is a function to set resolution value remove it and that should solve your issue



Jack Community Leader Feb 14, 2020

Yep that will be the culprit I expect. 

Thank you @Leo for your help, indeed there was a post function setting always "Done" resolution.

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