Can't see the summary in user profile (even admin), so that they can't change password on their own.

Kenny Chan
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October 31, 2024

I've got two environment with same setting.

This one is in dev env
The summary including the avatar shows normally so that users can change settings on their own.

Screenshot 2024-10-31 171715.png

And this one is on the prd env.

The summary section isnt shown properly. Users can't change the password and avatar either.

Screenshot 2024-10-31 171850.png

I guessed it is about the user profile plugin however, if i disabled it, it doesn't look like this.

I would like to ask how can it be configure?

Thanks

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Answer accepted
Mohamed Benziane
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
October 31, 2024

Hi,

 

Welcome to the community.

You might be experiencing this bug : Jira user profile page is blank for all user | Jira | Atlassian Documentation

 

Kenny Chan
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
November 3, 2024

May i ask why i couldn't find the checking of gadget linlk url? Is it disabled and how to enable it?Screenshot 2024-11-04 120957.png

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