Can't see my Jira licence in


when I log into myatlassian.comwith my account, I can't see the Jira licence I own -->

So when I'm trying to enable the Story Map add-on, it says :

  • Sorry, you are not listed as a contact on the account: SEN-3137590

Can you help me ? thx !

1 answer

Hi Kate,

That instance was created using another email adress of yours.

Please try logging in with your gmail account in

You will the be able to add this emails to that account as well.

If you find any problems feel free to create a support request at so we can give you more details and help you sort it out :)


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