Can't rename a tab

I added a new tab and when I try to rename the existing (only one) tab from Field Tab to something else, it gives me this error. Can't find error message in the atlassian-jira.log

tab error.PNG

1 answer

Can you check catalina.out? What is your logging level? Try changing it to get more information.

 

Also, try to check online KB about "The JIRA Server was contacted but has returned an error response". It will give you several points to check, like this.

This is the error found in catalina.out: 2015-08-11 15:39:30,552 http-bio-9443-exec-25 WARN anonymous 939x98881x1 7czp0p 10.34.105.53 /rest/api/2/screens/11264/tabs/11618 [atlassian.authentication.license.LicenseCheck] Please obtain an unlocked version of TechTime NTLM Authenticator. 2015-08-11 15:39:30,555 http-bio-9443-exec-25 ERROR jironghu 939x98881x1 7czp0p 10.34.105.53 /rest/api/2/screens/11264/tabs/11618 [jira.rest.exception.ExceptionInterceptor] Returning internal server error in response java.lang.reflect.InvocationTargetException

Caused by: java.lang.NoSuchMethodError: com.atlassian.jira.issue.fields.screen.FieldScreenTab.rename(Ljava/lang/String;)V at com.atlassian.jira.rest.v2.issue.ScreensResource.renameTab(ScreensResource.java:189) ... 185 more

Are they one and the same error log? It seems to be a plugin? Can you disable that for the meantime?

That's the beginning and end of the same java exception. I tried to disable all plugins I just installed, still got error like this: 2015-08-12 11:14:10,731 http-bio-9443-exec-23 ERROR jironghu 674x100347x1 s6qrsg 10.34.105.53 /rest/api/2/screens/11264/tabs/11618 [jira.rest.exception.ExceptionInterceptor] Returning internal server error in response java.lang.reflect.InvocationTargetException at sun.reflect.GeneratedMethodAccessor3833.invoke(Unknown Source) at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source) at java.lang.reflect.Method.invoke(Unknown Source) at com.atlassian.plugins.rest.common.interceptor.impl.DispatchProviderHelper$ResponseOutInvoker$1.invoke(DispatchProviderHelper.java:234) .... .... Caused by: java.lang.NoSuchMethodError: com.atlassian.jira.issue.fields.screen.FieldScreenTab.rename(Ljava/lang/String;)V at com.atlassian.jira.rest.v2.issue.ScreensResource.renameTab(ScreensResource.java:189) ... 184 more

This is the time that you will need to open a ticket against Atlassian Support. All your info above will speed up the process. They will find the rootcause in no time.

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