Can't open any attachment using JIRA cloud


one of our team member can't open any attachment in JIRA issues. no Excel,no word etc. 

She was able to do that before and suddenly it stopped working. 

Please advise asap. 

Thank you,


1 answer

0 vote
Sam Hall Community Champion Feb 22, 2017

Hi Maulee,

Does your team member have the same problem when using a different browser or computer?

Have a look at the browser troubleshooting guide here: 

Hope this helps a bit.


Yes, she has issue in all browsers. 

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