Maybe this is a bug? I have several users whose first name starts with the letter 'C'. Let's call one Chad Testerson.
In creating a JIRA bug, if I type @c - I would expect a list of names starting with the letter 'C' to auto-pop in a dropdown and let me select the user. It does this for any other letter.
However, if I type @test - Chad's name will show up in the list. THEN, if I type @c - the popup comes up and Chad is listed.
The same goes for any other user that starts with the letter 'C' - they won't show up in the dropdown until I @lastname them. Then they show up in the dropdown when I try it with @c
If I refresh the page and try again, it goes back to not working unless I repeat the hack of using their lastname.
I also have a user whose last name starts with 'C' - and the reverse is true for him. I have to type in @firstname in order for him to show up in the dropdown. Once I've done that, I can @lastname and he'll show up.
There was a known bug where trying to do these kind of mentions would fail. Please see https://jira.atlassian.com/browse/JRA-45836
If your JIRA site URL begins the domain with the same letter, and you're using a JIRA server 7 version before 7.1.8, then it is likely that this bug is affecting you. An upgrade to JIRA Core 7.1.8 or higher will fix this issue.
Atlassian Summit is an excellent opportunity for in-person support, training, and networking.Learn more
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG