Can't login into JIRA in browser and Connector for InteeliiJ IDE

Basically, everytime I use the Connector for IntelliJ IDE, I get logged out of my Jira OnDemand instance in my browser. And when I log into Jira in my browser, the Connector is logged out.

In short, this is infuriating. I don't know if it's a bug or expected behaviour, but it means that clicking the built-in "View in Browser" button in the IDE is more-or-less useless.

Please can someone tell me if there's some way to stop this behaviour?

2 answers

1 accepted

It sounds like you could be hitting this bug:

The workaround is to:

  • Disable 'Task Management' plugin
  • Unselect HTTP authentication box

Great, thanks Michael. The HTTP auth box was already deselected, so all I had to do was disable the Task Management plugin. But the bug matched my situation and the workaround worked!

Hi George,

Do you have the latest version of the IntelliJ IDE installed? There was a known problem in older versions that could cause this exact behavior to happen, and updating the IDE should solve the problem. See this page for reference: https://confluence.atlassian.com/display/ONDEMANDKB/Getting+randomly+logged+out+of+OnDemand

Hope it helps!

Regards,
Marlon

Thanks Marlon. I am running PyCharm 2.7.3 and Atlassian Connector 3.0.11. As far as I am aware, these are both the latest versions, so I'm afraid I'm still stuck!

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

2,804 views 11 18
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot