Can't log in (Information is definitely correct)

The administrator of my company's Jira account sent me an invitation to Jira. I created an account and when I logged in, I instructed my browser (Safar 5.1) to remember my account information.

Im currently logged in, yet at the same time, I'm not. I can't access anything related to "atlassian" nor can I log into my Jira account (with the same username and password I registered with) on my work computer (the computer I set to remember my login info) and my personal computer.

I can't even open an issue/create a ticket on the Atlassian help forum. It asks for my username and password, then rejects it, despite the fact that it's completely accurate.

I'm looking at my profile page. I can see the username which matches what I attempt to enter. I can even update my password, however when I do so, I still get a login error.

I can literally update my password to "foobar1" type "foobar1" into the password field, look at my user name as I type in the username on my work computer screen as I type it in on the login page on my PC. Still get a login error.

I'm not sure if I have a Jira account with no access to atlassian, or what, but eventually I'm going to need to re-access my account from a seperate computer.

2 answers

Are you sure cookies are accepted?

Yes, I have cookies accepted, however I can't access the same account on a different computer, even when the account is not in use at that time.

Bonus points to Atlassian, because I can't login to submit a ticket.

Penny Wyatt Atlassian Team Jun 15, 2012

"I can't even open an issue/create a ticket on the Atlassian help forum"

Are you referring to support.atlassian.com? SAC is an Atlassian-owned system and doesn't share a user database with your company's private JIRA instance. You can sign up for a SAC account from the login page here - https://support.atlassian.com/secure/Signup!default.jspa

0 votes
Joe Wai Tye Atlassian Team Sep 18, 2012

Agree with Penny's answer. If you haven't done so already, you will have to create an account at support.atlassian.com.

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted Sep 18, 2018 in Jira

What modern development practices are at the heart of how your team delivers software?

Hey Community mates! Claire here from the Software Product Marketing team. We all know software development changes rapidly, and it's often tough to keep up. But from our research, we've found the h...

21,529 views 2 7
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you