The administrator of my company's Jira account sent me an invitation to Jira. I created an account and when I logged in, I instructed my browser (Safar 5.1) to remember my account information.
Im currently logged in, yet at the same time, I'm not. I can't access anything related to "atlassian" nor can I log into my Jira account (with the same username and password I registered with) on my work computer (the computer I set to remember my login info) and my personal computer.
I can't even open an issue/create a ticket on the Atlassian help forum. It asks for my username and password, then rejects it, despite the fact that it's completely accurate.
I'm looking at my profile page. I can see the username which matches what I attempt to enter. I can even update my password, however when I do so, I still get a login error.
I can literally update my password to "foobar1" type "foobar1" into the password field, look at my user name as I type in the username on my work computer screen as I type it in on the login page on my PC. Still get a login error.
I'm not sure if I have a Jira account with no access to atlassian, or what, but eventually I'm going to need to re-access my account from a seperate computer.
"I can't even open an issue/create a ticket on the Atlassian help forum"
Are you referring to support.atlassian.com? SAC is an Atlassian-owned system and doesn't share a user database with your company's private JIRA instance. You can sign up for a SAC account from the login page here - https://support.atlassian.com/secure/Signup!default.jspa
Badges are a great way to show off community activity, whether you’re a newbie or a Champion.Learn more
Hi Atlassian Community! My name is Shana, and I’m on the Jira Software team. One of the many reasons this Community exists is to connect you to others on similar product journeys or with comparabl...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs