I have a JIRA version 7.1.9 updated from version 6.2.7
I have tried to install via administration, applications, versions and licenses
I also tried to install via obr file
in the end, on the page version and license, I see Servicedesk, but I can't find it under add-ons. In the projects section as there was a project type: Servicedesk
and can't administration it
I can't find any control of portal. neither in project nor in any other place. And this despite the fact that the service Desk is installed
according to the instructions, I should see in project administration additional fields, but no different from what it was before you installed service Desk. The addition of another type of project, now three of them (service Desk, business, software) . That is the statement for me doesn't work at all, and I can't understand what the problem is because when installing the service Desk, did not have any errors in the logs
So, just to confirm I have understood what you've said there.
You have installed service desk. You have got a project which, when you go to administrate it, shows you mostly the standard JIRA administration options, with no extra service desk related options.
Is that correct?
If it is, then what you have described is one of two things:
Ok, so you have Service Desk project that is behaving as a Core project. You could do that if you have Service Desk, create the project and then remove or deactivate Service Desk (and putting it back would re-enable the project as SD).
But you've got an active SD installation. Yet even the SD roles don't appear for it, so you can't add yourself in.
This needs to go to Atlassian Support - something is broken, but I can't make out what.
It looks like your user has a "license" for SD, but is not tied to the project in question. Can you show us the roles screen for the project in question? Your user need to show up under the project roles "Administrator" and "Service Desk Team" to be a part of that Service Desk.
Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...
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