When I click install and then accept access to the JIRA components that it needs I get a red error bar that says
"Problem accessing add-on file at Gantt Cloud."
Is this a general issue that needs to be fixed or is there something I need to do with my JIRA cloud account to allow it to install?
Thanks Adrian. I have contacted them. Still no response from them. I guess they aren't the fastest. I've tried re-indexing and everything but it looks like I can't install any add ons from the marketplace. I've tried to update the UPM but that is locked so it won't let me. I figured it might be an issue with that since some other posters posted similar problems with different add ons. Thanks for your help.
Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...
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