Can't install Gantt Cloud

When I click install and then accept access to the JIRA components that it needs I get a red error bar that says


"Problem accessing add-on file at Gantt Cloud."


Is this a general issue that needs to be fixed or is there something I need to do with my JIRA cloud account to allow it to install?

Thank you


2 answers

It looks to me like some sort of a temporary network issue. If problem still exists, I guess you should contact Atlassian support directly. From my side I can confirm that add-on installing process is currently working fine.

I get a "Failed to install add-on plugin.8422232253978390959.atlassian-connect.json" it created a group and a user but nothing else.  What am I doing wrong?

Hi Justin, Please contact Atlassian Support directly as it looks like an issue with your Jira Cloud instance that can be resolved only by them.

Thanks Adrian. I have contacted them. Still no response from them. I guess they aren't the fastest. I've tried re-indexing and everything but it looks like I can't install any add ons from the marketplace. I've tried to update the UPM but that is locked so it won't let me. I figured it might be an issue with that since some other posters posted similar problems with different add ons. Thanks for your help.

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