Can't import CSV file to JIra

Hi all,


As part of migration to production from staging, I want to import all issues

I followed the API here  & export all issues from staging machine. The problem is that when I upload the CSV file in the production machine , it gives the next error:

The CSV file you uploaded contains non-ASCII characters. Make sure to set the right encoding.

 Searching the web for solution came up with nothing. I tried to follows:

  1. Use Notepad & convert the content (here)
  2. Remove all ASCII using this tutorial

More than that, we also facing problem with projects. We holds 2 main projects in Jira. They share same headers/ fields. The problem is with importing & converting the fields from CSV fields to Jira fields. I can't find all the fields in Jira that appears in CSV. I need to manipulate data to solve this - meaning I map only mandatory fields (summay, project key/name/type) & fields are highly frequent in use. Doing that leaves me with lack of data or data that I need to customize with different key

If I map all fields It pop an error for issues that can't be imported. I can't find why from the log

See image below with the error:


Any idea?

10x in advance 






1 answer

0 vote

Is there a particular reason you are trying to use the CSV import method to transfer this data?   If this is coming from another Jira instance, it might be better to use the Restoring a project from a backup method.   Granted, that process can be very complex to complete, but I think this would be a better way to get that issue data into Jira.  

There tends to be a number of things that have to happen on the instance before you can import the project itself, such as setting up custom fields and in some cases you might need to make sure the destination Jira has the same plugins/versions as the source.

Also what version of Jira is your source data in?

And what version of Jira are you trying to import this data to?

Hi @Andrew Heinzer, tnx for the input !

Both instance holds version 7.3.1 

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