Can't get in to corporate Jira

Deborah Harris
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September 13, 2024

I need to reset my password for 

<our corporate Jira>

 

It mistakenly got set to my personal email instead of my corporate email.

1 answer

1 vote
Walter Buggenhout
Community Leader
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September 14, 2024

Hi @Deborah Harris and welcome to the Community!

After you log off, you should be able to sign up again with your corporate account. If your browser remembers your previous login, you can do this from a different browser or from an incognito window of your current browser.

After that, I would recommend talking to your site's corporate admins to remove access for the account you created by accident. Also, the site seems to allow people to sign up themselves, even if they have a personal email address, which explains why you were able to sign up with a non-corporate account in the first place. There might be reasons in your organisation to allow that, but it is quite uncommon and may even be a ground for some privacy/security concerns, depending of course on what type of data is managed in there. I have removed the url to your site from your question because of that.

This is a public forum, so it's best not to share information here that could disclose personal information or allow access to data that is not intended to be used outside your organisation.

Hope this helps!

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