Can't find Purchased add-ons

Hi, we have installed Jira (Linux) and we now wish to install Agile, which we have allready bought a licence for.

So I'm in the Purchased add-ons section under Add-ons. When I click Check for purchases and then entering my Atlassian account info, there is a message saying "Uh-oh. An error occurred while attempting to refresh your purchased add-ons list.". Nothing more. Any ideas? Thanks.

/Andreas

3 answers

1 accepted

I am having this identical issue and I can also browse the marketplace from the server. I could just go to my.atlassian and download the trial version of the add-on, upload through the admin page, and then update the license in Confluence.

Thanks Kevin, that seems to work!

0 vote
Pedro Souza Atlassian Team Jun 29, 2014

Check your instance connection to marketplace.atlassian.com.

Are you able to browse for Add-ons?

It is known to be caused by a Firewall or Proxy blocking the access to marketplace

Also, check your logs for more clues: $JIRA_homel/log/atlassian-jira.log

Cheers.

Thanks for your help. Yes, I can browse for add-ons n problem. The log file does not say anything more as I repeat the process. No clues there. I wish that error would say what the cause was.. Is it possible to install Agile manually somehow? Because I can't simply install a trial and then update the licence, right? Because it won't match the SEN?

Hi,

I have verified that we have access to different URL:s and we can access port 8080 from outside.

We don't see anything strange in the logs

The error comes pretty much directly, it does not seem like it is waiting for a network connection.

We checked the licence and it seems to be correctly installed.

Do you have any idea where we should check?

Thanks for your help. Yes, I can browse for add-ons n problem. The log file does not say anything more as I repeat the process. No clues there. I wish that error would say what the cause was.. Is it possible to install Agile manually somehow? Because I can't simply install a trial and then update the licence, right? Because it won't match the SEN?

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

3,304 views 14 20
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot