Can't delete user from groups who previously was the jira administrator

Oleh Hnatiuk July 29, 2015

Good day, 

I can't delete user from groups who previously was the jira administrator.

While deleting him from 3 groups they can't be not deleted. Though it is possible to add new group for the user and then delete it.

How to resolve the problem? 

JIRA version: 6.1.3

3 answers

0 votes
Oleh Hnatiuk July 30, 2015

logs: 

172.18.2.11 813x77467x1 Admin [30/Jul/2015:13:33:36 +0300] "GET /secure/admin/user/EditUserGroups!default.jspa?atl_token=BQ15-I7GD-OYEX-YAGC%7C5b1ce60837f0ee40fcecce36dc98e59b07beddcf%7Clin&name=a.kopotko&returnUrl=UserBrowser.jspa&inline=true&decorator=dialog&_=1438252418020 HTTP/1.1" 200 17291 47 "https://jira.bank.lan/secure/admin/user/UserBrowser.jspa" "Mozilla/5.0 (Windows NT 6.1; WOW64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/43.0.2357.134 Safari/537.36" "1sju13s"
172.18.2.11 813x77468x1 Admin [30/Jul/2015:13:33:40 +0300] "POST /secure/admin/user/EditUserGroups.jspa HTTP/1.1" 200 86 218 "https://jira.bank.lan/secure/admin/user/UserBrowser.jspa" "Mozilla/5.0 (Windows NT 6.1; WOW64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/43.0.2357.134 Safari/537.36" "1sju13s"

While trying to delete in UI no errors appear (no changes)

I am deleting the following groups as local admin: 

jira-administrators
jira-developers
jira-users

Besides the user I try to delete, I and one more person added to jira-administrators. 

As for "global permissions" for the groups: 

JIRA System Administrators jira-administrators

JIRA Administrators jira-administrators

JIRA Users jira-users

Browse Users jira-administrators, jira-developers, jira-users

Create Shared Objects jira-users

Manage Group Filter Subscriptions jira-users

Bulk Change  jira-administrators

Nic Brough -Adaptavist-
Community Leader
Community Leader
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July 30, 2015

>While trying to delete in UI no errors appear Ok, what exactly happens - you click "remove" and get a blank screen? Returns to list of users? Returns to the user and shows them as still in the group? Are you in the same groups that you are trying to remove the user from too?

Oleh Hnatiuk July 30, 2015

return to list of users where the user still has the groups(looks like refreshing the page). Yes, I'm also added to these groups.

Nic Brough -Adaptavist-
Community Leader
Community Leader
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July 30, 2015

Ok, that's ruled out everything I can think of, I think I'd want to raise it with Atlassian.

0 votes
Nic Brough -Adaptavist-
Community Leader
Community Leader
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July 29, 2015

JIRA stops you from removing all the admins, you have to make sure that other people are in the admin groups before you'll be able to remove it.

Could you tell us what group(s) you are working with, what the "global permissions" page says about those groups, and what the error message you get when trying to delete is?

0 votes
Sateesh Chandra
Rising Star
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July 29, 2015

What is the error you see from the UI and from the logs

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