Can´t customize notifications on Jira SD

TI Chamados January 28, 2020

Hi,

We are having problems to customize customer notifications on Jira Service Desk. When we click on Customer Notifications (SD Project > Project Settings > Customer Notifications) the page do not load. 

Please let me know hot to fix it or check for logs to troubleshoot the problem.

 

Kind regards

Cleber

1 answer

0 votes
Adrian Stephen
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
January 28, 2020

Hi @TI Chamados 

Welcome to the Atlassian Community!

Have you checked this article if the issue you are seeing is related? :

What exactly do you see when accessing that page? Is it blank or are there any errors displayed?

You can check the logs here:

  • JIRA_HOME/log/atlassian-jira.log
  • JIRA_INSTALL/logs/catalina.out 

Regards,

Adrian Stephen

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