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Can´t customize notifications on Jira SD


We are having problems to customize customer notifications on Jira Service Desk. When we click on Customer Notifications (SD Project > Project Settings > Customer Notifications) the page do not load. 

Please let me know hot to fix it or check for logs to troubleshoot the problem.


Kind regards


1 answer

0 votes
Adrian Atlassian Team Jan 28, 2020

Hi @TI Chamados 

Welcome to the Atlassian Community!

Have you checked this article if the issue you are seeing is related? :

What exactly do you see when accessing that page? Is it blank or are there any errors displayed?

You can check the logs here:

  • JIRA_HOME/log/atlassian-jira.log
  • JIRA_INSTALL/logs/catalina.out 


Adrian Stephen

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