Can't convert subtask to issue

[Matt Clark]

I understand there's supposed to be a Convert to Issue item under More Actions, but I'm not able to see that option on any of my subtasks. What are the things that prevent you from being able to convert a subtask? I can confirm that Subtasks are enabled, I definitely have create/edit permissions on issues and I'm able to move and clone issues and subtasks, I just can't see the convert option. Help?

[Jobin Kuruvilla [Adaptavist] · Accepted solution]

You must have Edit permission in the project, the issue shouldn't have any subtasks under it and the project should have atleast one subtask issuetpe in its issuetype scheme.

[Matt Clark]

Please note that I'm trying to go from a subtask to an issue. Going from an issue to a subtask is not a problem.

[Jobin Kuruvilla [Adaptavist]]

My bad. If you have Edit permissions and if you are on the subtask, you should be able to do it!

[Matt Clark]

My thinking exactly! There must be something else going on. We just converted from JIRA 4 to JIRA 5, not sure if that would make any difference. We haven't seen any other issues of note from the upgrade.

[Janet Albion]

Hi Jobin,

Since every configuration seems to be fine, you might want to give it a general approach first:

• check if it also reproducible when you use different internet browser
• check if it affecting all project
• check if it is reproducible if you disabled all user installed plugin
• check if all user can't convert any Subtask to issues

[Matt Clark]

Excellent suggestions.

1. It is reproducible in IE 10, Chrome 25 and Firefox 19.
2. I didn't check all our projects, but it's definitely affecting the 3 I checked (including some that aren't part of "my" team).
3. I turned off all user plugins except Greenhopper and the issue still exists.
4. I have tried this with other users and no one has the option.

Could this be related to Greenhopper somehow?

[Jobin Kuruvilla [Adaptavist]]

Go to Administration > Plugins> System Plugins and see if all modules are enabled for the "Issue Operations" plugin!

[Matt Clark]

That's it!

View Issue Ops Bar Convert to Issue Link (subtask-to-issue)

was disabled.

Thank you Jobin!

[Matt Clark]

Oh, also somewhat relevant, I can convert an issues into a subtask, just not the other way around.