Can't connect to exchange 2013 IMAP mailbox to create tickets

I recently moved from exchange 2010 to 2013 and am unable to autocreate tickets with our imap connected mailbox.  I am able to successfully communicate with our mailbox under system > incoming mail but when I go to applications > email requests and run a test there I get the following error message:

"Unfortunately JIRA couldn't connect to the mail server. Here is what the mail server said: "Server Unavailable. 15""

I am able to test imap successfully via telnet and outlook.  

Any ideas?

1 answer

0 votes

Hi Rick,

From the Microsoft forums a number of people have resolved this by enabling IMAP protocol logging.

Barring that as a soluiton:

  1. Make sure all the ms exchange services are running
  2. If you're using a proxy server make sure the settings are correct

  3. Confirm the health status

  4. Review the Exchange logs

Hopefully that leads you in the right direction!

Cheers,

Branden 

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted Sep 18, 2018 in Jira

What modern development practices are at the heart of how your team delivers software?

Hey Community mates! Claire here from the Software Product Marketing team. We all know software development changes rapidly, and it's often tough to keep up. But from our research, we've found the h...

24,161 views 2 7
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you