I recently moved from exchange 2010 to 2013 and am unable to autocreate tickets with our imap connected mailbox. I am able to successfully communicate with our mailbox under system > incoming mail but when I go to applications > email requests and run a test there I get the following error message:
"Unfortunately JIRA couldn't connect to the mail server. Here is what the mail server said: "Server Unavailable. 15""
I am able to test imap successfully via telnet and outlook.
From the Microsoft forums a number of people have resolved this by enabling IMAP protocol logging.
Barring that as a soluiton:
If you're using a proxy server make sure the settings are correct
Confirm the health status
Hopefully that leads you in the right direction!
Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
We're bringing product updates and pro tips on teamwork to ten cities around the world.Save your spot