I recently moved from exchange 2010 to 2013 and am unable to autocreate tickets with our imap connected mailbox. I am able to successfully communicate with our mailbox under system > incoming mail but when I go to applications > email requests and run a test there I get the following error message:
"Unfortunately JIRA couldn't connect to the mail server. Here is what the mail server said: "Server Unavailable. 15""
I am able to test imap successfully via telnet and outlook.
From the Microsoft forums a number of people have resolved this by enabling IMAP protocol logging.
Barring that as a soluiton:
If you're using a proxy server make sure the settings are correct
Confirm the health status
Hopefully that leads you in the right direction!
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