Can't change project key in JIRA (Download) 6.2


When I try to change the project key (from within the Edit Project popup), I press the 'Update' button, the spinner spins but then nothing changes and the popup doesn't close. If I cancel and re-open the popup, the key is as it was before.

I can update the description, however.

I can't see any errors anywhere in the logs.

Can anyone help?



1 answer

Hi Richard, we have a known issue with this functionality (see here), if the project lead of this project was renamed, the project key change won't work. You may check whether this is the case.

I hope it helps.


That's the problem. Thanks!


Dear Atlassian support team, I have the same issue on JIRA v6.4.11, even when I haven't changed project lead. Could you provide any suggestion? 

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Jan 08, 2019 in Jira

How to Jira for designers

I’m a designer on the Jira team. For a long time, I’ve fielded questions from other designers about how they should be using Jira Software with their design team. I’ve also heard feedback from other ...

1,280 views 5 10
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you