Can't assign issues to users due to security level

I've upgrated my JIRA.

And since that I couldn't assign issue to user, who have permission to be assignable. And I set Issue security level like in this topic described:

https://confluence.atlassian.com/display/ONDEMANDKB/How+to+limit+user+to+only+browse+issues+assigned+to+them

 

In previous JIRA it's all work fine, but in new - I've got an error - Users can not be assigned!

img.jpg

P.S.

Previous version - 6.2.7

Build Number6265

Current version - 6.3.6a 

Build Number6336

5 answers

security level settings:

sec_level.jpg

0 votes

It's because you have not granted that user the "assignable" permission in the permission scheme.

No with Permission everything ok!

In this project I've set Project Roles to this user - "Call Center Customers" role.

And here is Permission scheme pic:

permission_jpeg.jpg

0 votes

The error message is "user does not have the assignable permission", so they're not in the "call center customers" role or the "users" role in the project.

However, issue security works oddly here and throws off the error message - it's effectively removing them from the roles because they do not have security profile that lets them see the issue.

You need to make them match the security profile BEFORE you can assign them the issue.

Sounds a lot like this ticket: https://jira.atlassian.com/browse/JRA-40124 Assignable Users are no longer assignable for an issue if they don't belong to the Issue Security Level permissions

Yup, that's the one.

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

2,855 views 12 18
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot