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Can't add subtasks to nextgen project

I am unable to add subtasks in my nextgen project.

When I try to create a new issues it only lists "Epic" and "Task".

It also has a small warning: "Some issue types are unavailable due to incompatible field configuration and/or workflow associations."

 

What should I do to enable subtasks?

Thanks.

1 answer

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Jack Community Leader Sep 11, 2019 • edited

you should be able to go into project settings > issue types and click "+ add issue type"

ng-issuetype.jpg

if you are not seeing Subtask in the list reach out to Atlassian Support to see about getting your instance updated.

Thanks but this doesn't solve my problem.

I already have Subtask defined - just like in the picture you attached.

The problem is that I can't create new subtasks - they are not listed in the "Issue Type".

Untitled.png

Jack Community Leader Sep 12, 2019

ah i see. so you are doing this incorrectly. you do not add sub-tasks under the "Issue Type" using Create issue. You do it under a sub-menu/icon of the parent. For example, for next-gen you click the create-child icon as below.

child.jpg

 

for Classic you create a sub-task under the more (...) icon when viewing the parent issue.

Like vaithee test likes this

Thanks a lot. This works for me!

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