Can't add-on an add-on

I am in the Manage Addons section of an on-premise JIRA via a browser on my workstation. I downloaded the Service Desk addon. I cannot add on the add-on. I get the spinner with "Uploading jira-servicedesk-2.0.2.obr... " but it stays stuck and never actually installs it.

Where can I go look for why the install is failing?

PS: I did have a previous version on at one time, but took it off due to the poor licensing model. Now that it makes a bit more sense, I'd like to try it again, but can't get it installed.

2 answers

1 accepted

I had a similar issue, until I figured out that the version of my JIRA was too old for version 2 of the service desk. After I updated JIRA to the most recent version (currently 6.3.7), I was able to install the plugin without any problems.

Yes, we found out it was the same issue. I was trying to upgrade SD then JIRA, but it has to be JIRA then SD.

I'll add that I installed the "JIRA Syntax Highlighter Plugin" two days ago without any issue.

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

3,224 views 14 19
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot