I am in the Manage Addons section of an on-premise JIRA via a browser on my workstation. I downloaded the Service Desk addon. I cannot add on the add-on. I get the spinner with "Uploading jira-servicedesk-2.0.2.obr... " but it stays stuck and never actually installs it.
Where can I go look for why the install is failing?
PS: I did have a previous version on at one time, but took it off due to the poor licensing model. Now that it makes a bit more sense, I'd like to try it again, but can't get it installed.
I had a similar issue, until I figured out that the version of my JIRA was too old for version 2 of the service desk. After I updated JIRA to the most recent version (currently 6.3.7), I was able to install the plugin without any problems.
Atlassian Summit is an excellent opportunity for in-person support, training, and networking.Learn more
Hello! I'm Rayen, a product manager at Atlassian. My team and I are working hard to improve the trial experience for Jira Software Cloud. We are interested in talking to 20 people planning t...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs