Can't access my local JIRA system?

hi team,

i am not able to access my local jira system?


tousif shaikh

6 answers

1 accepted

Can you check with the following for more information -

  1. <JIRA_HOME>/log/atlassian-jira.log
  2. <JIRA_INSTALL>/logs/catalina.log

As you said you are running into a 404 error, can you check whether the permissions to the JIRA folder are assigned to the user who is starting the JIRA as per this KB.Also there might be other possibilities as mentioned here.

Hope you find it useful!

5 votes

That's ok, nor can we.

You really do need to give us a LOT more information. Is it running, what do you get on screen, what access did you try before, logs?

Your question is a bit like ringing up a garage and saying "my car doesn't start". The mechanic doesn't even know if you're in the same place as the car, let alone what's wrong - could be a fault, no petrol, lost keys, horder of rampaging penguins, earthquake...

Well said Nic.

Did you make any changes recently ?

i am getting 404 for page.

A few questions-

1. Did you manage to access jira earlier or it your first try?

2. Did you find anything on the stdout.log?


So what have you changed? (Assuming it worked before). Is it running? What do the logs say?

You really do need to do some basic information gathering, and share it with us, if you want our help.

What does it mean...?

Can you paste the logs please.


please note:

question face in client interview where we required to know without knowing the logs what could be root cause for this exact ans will be appreaciated.

1) it can be related to permissions.

2) or decoding can be one reason.

i have registered couple of plugins for atlassian market place means i am well versed of basic things

thanks for your ans.

0 votes

Then you're asking completely the wrong question.

The single most important tool that you have for diagnosing problems is the logs. If you want people to answer without reading the logs, all you can really say is:

1. Are you sure it is running?

2. Can you access it from the local machine?

3. I need the logs. If you're too dumb to give them to me, I don't want to work for you.

Any other answer, in the absence of log information, could be any one of thousands of things, all of which you need access to the logs to diagnose. Permissions, database errors, networking, penguins chewing on wires.... Anything that could go wrong with any computer system could be a root cause.

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

2,867 views 12 18
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot