Can't access JIRA outside of UK

We've got JIRA setup on a VPS, which works fine for the office and even home connections. However, one of our staff members couldn't access JIRA from America. They can connect to the server just fine but it seems to be just JIRA that won't load; they get the default Plesk index page.

I've added port 8080 to the server's ip tables for good measure and even specified their public IP address for good measure.

Are there any other configurations that would block IP address ranges?

1 answer

1 accepted

0 votes
Accepted answer

Not inside Jira - it doesn't do ip-blocking, let alone the geo-ip location for identifying where people actually are (well, not "are", but "might be" given that there's blocks of German IPs in the UK, and several UK ISPs sometimes relay through Denmakr).

You need to raise this with your network (or possibly server) support teams I'm afraid, it's nothing to do with the application.

Hi Nic,

Thanks for the absurdly quick answer, much appreciated. I just got word back that it worked from a different ISP so maybe it was the firewall or crappy provider. Fancy blocking port 8080!

No problem. Blocking 8080 is weird, but fixable - you could fire up a proxy on the server that accepts incoming connections on a different port and pushes them to 8080 locally. Or just tell the provider/firewall that they'd doing something wrong and you need it fixed :-)

Excellent idea, thanks.

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Nov 27, 2018 in Portfolio for Jira

Introducing a new planning experience in Portfolio for Jira (Server/DC)

In the past, Portfolio for Jira required a high degree of detail–foresight that was unrealistic for many businesses to   have–in   order to produce a reliable long-term roadmap. We're tur...

2,943 views 19 22
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you