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Can't Start or Completed Sprint


We have a Team leader that he also have a scrum board and he can't close or start a new sprint, even he have the appropriated permission.

I check if the query of the board is complex but it doesn't.

Furthermore, I copy the permission schema and granted to him the "Manage Sprint" permission but it also dosen't help and he still couldn't close the sprint.

Please note: we don't want to create a new permission schema, because we have many projects that related to this permission schema.

1 answer

Hi @Eitan Yomtovian ,

Welcome to the Atlassian Community!!!

To start and close the Sprint you would need Manage Sprint Permission. But you have checked that the user has the required Permission.

@Deepanshu Natani has written very good article which covers all the points to trouble the problem. Why can’t I close or start a sprint? 

Please checkout and let us know if it helps.




Hi @Mayur Jadhav 

We added to him this permission in the old permission schema (that shared with another 16 project) but it doesn't solve the problem.

When we create a new permission schema with the exactly permission and granted to his the "Manage Sprint" it work - but we don't want this solution.



Hi @Eitan Yomtovian ,

It would be great if you provide Screenshot of both permission schemas. Ideally this should not prevent you to start and stop the sprint if you have required permission.

Hi @Mayur Jadhav 

This is the screen shot of the original permission schema:

Original Permission.PNG

This is the screen shot of the new permission schema (that we created and not copy from the exist one above):

New Permission.PNG



Liran I'm New Here Jun 12, 2022

Hi guys, there is any update on this issue?

Like Eitan Yomtovian likes this

Hi @Eitan Yomtovian and @Liran ,

As you can see you have provided the Manage Sprint permission to the Group in newly created permission so the only persons who are in that group they will allow to start and complete sprint.

As per the my previous replies, It would be best you create one customized project role called Scrum Master or Sprint Manager and newly created project role to the old permission and provide sprint manage permission to this project role.


You don't have newly permission scheme and you will have to just required set of people in that project role from users and roles sections. 

Note: You can add set different users in project role for each project.



Hope this information is helpful.


Like Liran likes this

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