Can't Reach Tech Support: Duplicate & Triple Instance of Card when Moving in Kanban Board;

Attempted to submit a Tech Support issue but didn't get any email confirmation and haven't been able to contact anyone.

Issue: Any card moved into In progress gets doubled or even tripled.. if you move to certain other statuses, there are no issues. With further troubleshooting, moving items from Ready to Dev to In Progress tripled the card instance, then moving it back still kept all three displayed.

 

Additionally, when attempting to move a different card in between the two or three duplicate cards, we get an error message.

 

This is only happening on one of our Kanban boards, no others 

1 answer

1 accepted

0 vote

What do you mean "doubled or tripled"?  What error messages are you seeing?

I mean there are three instances of a card instead of just one showing 

 

 

That's an interesting one!

One question - looking at the three that have the same card on the board, could you check what clicking on each card gives you on the details pane to the right?  Looking specifically at the top two lines where summary and issue ID appear.  Are they the same?

I'm not sure what happened since I posted this on Friday, but the board seems to have resolved itself, or possibly if there was some re indexing done in our cloud instance over the weekend. I'll reopen the issue if we see this again 

Suggest an answer

Log in or Sign up to answer
How to earn badges on the Atlassian Community

How to earn badges on the Atlassian Community

Badges are a great way to show off community activity, whether you’re a newbie or a Champion.

Learn more
Community showcase
Published Sunday in Agility

You asked for it, so we delivered: images on issues have arrived

A picture tells a thousand words. And agility boards have just released their latest feature: cover images on issues – so now your board can tell a story at first glance. Upload attachmen...

165 views 1 10
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you