Can't Reach Tech Support: Duplicate & Triple Instance of Card when Moving in Kanban Board;

Attempted to submit a Tech Support issue but didn't get any email confirmation and haven't been able to contact anyone.

Issue: Any card moved into In progress gets doubled or even tripled.. if you move to certain other statuses, there are no issues. With further troubleshooting, moving items from Ready to Dev to In Progress tripled the card instance, then moving it back still kept all three displayed.


Additionally, when attempting to move a different card in between the two or three duplicate cards, we get an error message.


This is only happening on one of our Kanban boards, no others 

1 answer

1 accepted

0 vote

What do you mean "doubled or tripled"?  What error messages are you seeing?

I mean there are three instances of a card instead of just one showing 



That's an interesting one!

One question - looking at the three that have the same card on the board, could you check what clicking on each card gives you on the details pane to the right?  Looking specifically at the top two lines where summary and issue ID appear.  Are they the same?

I'm not sure what happened since I posted this on Friday, but the board seems to have resolved itself, or possibly if there was some re indexing done in our cloud instance over the weekend. I'll reopen the issue if we see this again 

Suggest an answer

Log in or Sign up to answer
Atlassian Community Anniversary

Happy Anniversary, Atlassian Community!

This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.

Read more
Community showcase
Julia Dillon
Posted Tuesday in Jira

Tell us how your team runs on Jira!

Hey Atlassian Community! Today we are launching a bunch of customer stories about the amazing work teams, like Dropbox and Twilio, are doing with Jira. You can check out the stories here. The thi...

211 views 1 18
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you