Can't Move/Transition/Delete issues

We have suddenly become unable to move, transition, or delete issues. We get the following error.

com.atlassian.greenhopper.manager.lexorank.LexoRankIntegrityException: Expected exactly 2 rows; the maximum marker row and the lowest ranked row for rank field[id=10009]
com.atlassian.greenhopper.manager.lexorank.LexoRankIntegrityException: Expected exactly 2 rows; the maximum marker row and the lowest ranked row for rank field[id=10009]
at com.atlassian.greenhopper.manager.lexorank.LexoRankDaoImpl.getMaximumMarkerRowAndPreviousRow(LexoRankDaoImpl.java:370) [?:?]
at com.atlassian.greenhopper.service.lexorank.LexoRankOperation.rankInitially(LexoRankOperation.java:175) [?:?]
at com.atlassian.greenhopper.service.lexorank.LexoRankOperation.execute(LexoRankOperation.java:114) [?:?]
at com.atlassian.greenhopper.manager.lexorank.LexoRankManagerImpl.performRankOperation(LexoRankManagerImpl.java:286) [?:?]
at com.atlassian.greenhopper.manager.lexorank.LexoRankManagerImpl.getRankOrRankInitially(LexoRankManagerImpl.java:86) [?:?]
at com.atlassian.greenhopper.customfield.lexorank.LexoRankCFType.getValueFromIssue(LexoRankCFType.java:121) [?:?]
at com.atlassian.greenhopper.customfield.lexorank.LexoRankCFType.getValueFromIssue(LexoRankCFType.java:29) [?:?]
at com.atlassian.jira.issue.fields.ImmutableCustomField.getValue(ImmutableCustomField.java:349) [classes/:?]
at com.atlassian.jira.issue.managers.DefaultIssueDeleteHelper$DeletedIssueEventData.collectCustomFieldValues(DefaultIssueDeleteHelper.java:288) [classes/:?]
at com.atlassian.jira.issue.managers.DefaultIssueDeleteHelper$DeletedIssueEventData.<init>(DefaultIssueDeleteHelper.java:275) [classes/:?]
at com.atlassian.jira.issue.managers.DefaultIssueDeleteHelper.deleteIssue(DefaultIssueDeleteHelper.java:120) [classes/:?]
at com.atlassian.jira.issue.managers.DefaultIssueManager.deleteIssue(DefaultIssueManager.java:719) [classes/:?]
at com.atlassian.jira.issue.managers.RequestCachingIssueManager.deleteIssue(RequestCachingIssueManager.java:232) [classes/:?]
at com.atlassian.jira.bc.issue.DefaultIssueService.delete(DefaultIssueService.java:402) [classes/:?]
at com.atlassian.jira.bc.issue.DefaultIssueService.delete(DefaultIssueService.java:378) [classes/:?]
at com.atlassian.jira.web.action.issue.DeleteIssue.doExecute(DeleteIssue.java:23) [classes/:?]

That is followed by a ton of other things. Does anyone know what is going on. I've done a re-index but that doesn't solve the problem. I've also started the stopped JIRA server and that doesn't do anything helpful. 

1 answer

0 votes

Hi Patrick

What is the version of your jira software? Did you try the integrity checker?

I found this KB https://confluence.atlassian.com/jirakb/several-actions-such-as-issue-ranking-move-export-are-failing-779159169.html which could help with this issue.

Thanks and regards,

Fazila

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