Can't Delete Issue

I have a new JIRA installation that I'm in the process of configuring. Most things are default, but I've customized the workflows and screens for my project. However, I'm noticing that, as both a system admin and the project admin, I can't delete an issue. The option just isn't there. (note: I didn't check for this until after I customized the workflows/screens, but I don't really think that affected this).

I've checked my project permissions, my system permissions, my group permissions, and checked the "issue operations" add-on. Everything seems to be in order. The "permission helper" even says that I have permission to delete issues. But the button/action simply doesn't show up.

What else can I check?

4 answers

1 accepted

0 vote

Could you please confirm if you are clicking on MORE > Delete issue?

Screen Shot 2015-08-14 at 4.19.27 PM.png

Ahhh!!!! I was looking for this in the "admin" dropdown! That explains it! Did this option move recently???

Thank you!

Steven Behnke Community Champion Aug 14, 2015

No, the Admin functions have always been the Permission/Notification helpers, as well as the Add a Field option. The Delete operation has always been under the "More" operation menu.


This is day two of my new job and my first time I've use Jira. If i don't have a "delete" option under "More" does that mean I am not a system admin or the project admin? In other words, what do we have to configure to allow me to delete issues?


Steven Behnke Community Champion Aug 14, 2015

The More menu represents the additional "Operations" that you have permission to access. That's why in my screenshot Assign shows up, then Log Work, so on and so forth. I have permissions for the Assign Issue Operation and I have permissions to perform the Log Work Operation on the issue. If you do NOT see the Delete option, or ANY Operation for that matter, then you do not have permission to perform that operation within that project.

Steven Behnke Community Champion Aug 14, 2015

To answer more completely requires more explanation. Each JIRA Project can be assigned a Permission Scheme. The Permission Scheme assigns Operation Permissions to User Roles. User Roles are customizable, but start as Project Administrator, Project Developer, or Project User. Usually, only Project Administrators have Delete Permissions. An Administrator could use the Admin Operation "Permission Helper" on that specific issue, and that should call out the specific reason that access to that operation is limited.

0 vote
Joe Pitt Community Champion Aug 16, 2015

Deleting issues will come back to bite you. The forum is full of questions about restoring an issue that was incorrectly deleted or people changed their mind. Also, since JIRA won't reuse the number you will eventually encounter the 'what happened to issue...' and when you say deleted they will ask why. I strongly suggest you create a resolution of Deleted to use to close issues to that you would want to delete.

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

3,305 views 14 20
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot