I have a new JIRA installation that I'm in the process of configuring. Most things are default, but I've customized the workflows and screens for my project. However, I'm noticing that, as both a system admin and the project admin, I can't delete an issue. The option just isn't there. (note: I didn't check for this until after I customized the workflows/screens, but I don't really think that affected this).
I've checked my project permissions, my system permissions, my group permissions, and checked the "issue operations" add-on. Everything seems to be in order. The "permission helper" even says that I have permission to delete issues. But the button/action simply doesn't show up.
What else can I check?
The More menu represents the additional "Operations" that you have permission to access. That's why in my screenshot Assign shows up, then Log Work, so on and so forth. I have permissions for the Assign Issue Operation and I have permissions to perform the Log Work Operation on the issue. If you do NOT see the Delete option, or ANY Operation for that matter, then you do not have permission to perform that operation within that project.
To answer more completely requires more explanation. Each JIRA Project can be assigned a Permission Scheme. The Permission Scheme assigns Operation Permissions to User Roles. User Roles are customizable, but start as Project Administrator, Project Developer, or Project User. Usually, only Project Administrators have Delete Permissions. An Administrator could use the Admin Operation "Permission Helper" on that specific issue, and that should call out the specific reason that access to that operation is limited.
Deleting issues will come back to bite you. The forum is full of questions about restoring an issue that was incorrectly deleted or people changed their mind. Also, since JIRA won't reuse the number you will eventually encounter the 'what happened to issue...' and when you say deleted they will ask why. I strongly suggest you create a resolution of Deleted to use to close issues to that you would want to delete.
Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...
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