Can't Create usernames for new accounts

I used to be able to create a username with a new user but no longer can. I also can't see the last session anymore. We are using Jira Software (can't find current version) and I have full admin access to manage all aspects of our Jira.


Screen Shot 2017-05-22 at 7.03.38 PM.png

1 answer

Hi Mindi,

There have been a lot of changes to Cloud recently which could account for what you're seeing if you are indeed on a Cloud instance.  My Cloud instance looks like this when I go to the Create user page:

Screen Shot 2017-06-06 at 1.33.05 PM.png

If you are on Cloud, in order to get a better idea of what's going on with your particular instance please provide the Cloud URL and I will investigate on this end.

If you are using JIRA Server you can find the version number under System Administtration > System Info.  There is a heading that says JIRA and it will be next to Version.



Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

3,269 views 14 20
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot