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  • Can someone please give me detailed instructions on how to use the JEP custom counter? I have added the field but get no results.

Can someone please give me detailed instructions on how to use the JEP custom counter? I have added the field but get no results.

I need to get a count of how many times a ticket has gone back to Requirements, or back to Dev, or QA. 

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What do you mean by "JEP"?  (I can think of three things it might be, although I suspect it's one in particular, but I don't want to assume the wrong thing)

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