Our customers all have accounts in JIRA via LDAP connection but do not have JIRA licenses. They can log into the customer portal and submit issues and comment on them.
We also want them to be able to respond to email notifications and have the reply stored in the comment of an issue.
The error we get is:
|FAILURE||Signup is not currently available|
Our customer portal is set to 'Everyone with an account can access my Customer Portal'.
We don't want public signup enabled - we are controlling access via LDAP.
All customers are showing up with accounts in the 'People' section of the service desk.
The project itself is secured so that only those with an account can submit tickets.
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