Can our customers create issues and track them using our JIRA OnDemand license?

We have several web applications that our customers use, and would like to provide them a means of creating issues on their own, with the ability to track them, yet not see other internal projects. Is that possible via JIRA OnDemand?...having trouble finding it in documentation.

Thanks in advance! Cheers, B.

2 answers

Hi bbatts,

It is possible, but in order to track issues the user will have to be licensed and log in to JIRA.

If this is OK, it is pretty easy to hide internal projects from them. See:


Thank you Simon!

We have the 10 licensed user version at the moment, so we have limited licenses to spare. After going through your link, I found a GREAT video on youtube that explains three different in particular....Issue Collector!...for endusers. While the issue is not trackable via the reporter, since they are creating an issue anonymously, it is incredibly easy to create an issue/feedback/request, which results in more feedback.

Powerful stuff!

Improving Software Quality with Effective Feedback -- Atlassian Summet 2012.

Thanks again, B.

We ended up using JIRA's built in 'Issue Collector'. Created an anonymous user and all feedback/issues come through that.

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Nov 27, 2018 in Portfolio for Jira

Introducing a new planning experience in Portfolio for Jira (Server/DC)

In the past, Portfolio for Jira required a high degree of detail–foresight that was unrealistic for many businesses to   have–in   order to produce a reliable long-term roadmap. We're tur...

2,420 views 15 19
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you