Can not reset password via email link after upgrading to JIRA v5.1.1

After upgrading to JIRA v5.1.1 from v4.45 I can not reset my password from the link sent when you clcik the 'Can't access your account' link on the login screen.

I receive the email, I click the link in the email a new browser window opens and I get the error -

The connection was reset

There are no errors in the log files.

I have verified my mailserver, firewall, and network access.

1 answer

1 accepted

This issue was the result of configuration for SSL and the base URL. We hve updated server.xml to include the correct configuration for SSL and all is now working.

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

2,760 views 11 18
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot