Can not enable Jira capture

Hi,

I am having problems to enable Jira Capture. On my Jira OnDemand account, I am always getting the following message "This add-on could not be loaded. It has one or more errors which prevent it from being enabled."

Can you help?

Regards,

Marta

3 answers

1 accepted

Thank you for your help. We have submitted a support request and they will be restarting Jira in order to solve the issue.

Thank you.

Regards,

Marta

can you share what is the error message you are getting on log file?

or submit a support request @https://support.atlassian.com

The message we are getting in the logs is below:

Failed to enable add-on JIRA Capture (com.atlassian.bonfire.plugin) anonymous Sep 2 2013 1:27:04 AM

The message we are getting in the logs is below:

Failed to enable add-on JIRA Capture (com.atlassian.bonfire.plugin) anonymous Sep 2 2013 1:27:04 AM

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