In JIRA cloud, I can not administer boards no more (I guess since today).
If I try to change board name for example, I get this error:
"The requested board cannot be viewed because it either does not exist or you do not have permission to view it."
Now this can not be true, because I am just vieweing the board and I also have all permission...
One possibility is the filter was deleted:
If the shared filter associated with a board is deleted from JIRA, the board will not be visible anymore in the Manage Boards page.
This is caused by the fact that JIRA Software is unable to determine the filter details of the board and it does not show the board anymore.
Always perform a backup of the JIRA data as described in Backing Up Data before proceeding
Note the ID of the filter from Issue Navigator as given in the below example:
The filter id is
36633 in this example.
Run the below SQL command to update the board details and restart JIRA:
UPDATE "AO_60DB71_RAPIDVIEW" SET "SAVED_FILTER_ID" = '<<ID from the above step>>' where "ID" = '<<ID of the Rapid View which is not shown>>'
If this is a Cloud instance you will not be able to perform the SQL commands. Please verify the existence of the filter and take a look at Board displays a permission error when accessed in Jira Software for more steps to help resolve this issue.
Let me know the outcome.
Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...
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