Can not access JIRA = Oops - an error has occurred

I have one user who is no longer able to access JIRA. While she has logged into JIRA in the past, every time she attempts to log in now she receives an error:

Oops - an error has occurred..........

We have tried multiple browsers with the same results.

There is a 500 error in the log and an ajp-bio-8009-exec-12 ERROR, but I have no idea what is causing them. I have not been able to find anything else in the logs and she is the only user having this problem. Below are a few snippets from the log:

Oops - an error has occurred
System Error

A system error has occurred.

If this problem persists, please contact your JIRA administrators.

Otherwise, please create a support issue on our support system at with the following information:
1. a description of your problem
2. cut & paste the error and system information found below


Stack Trace: [hide]







2013-03-18 07:47:01,106 ajp-bio-8009-exec-12 ERROR [500ErrorPage.jsp] Exception caught in 500 page null

Any help would be appreciated - we are JIRA 5.2.8, GH

2 answers

1 accepted

0 votes

From the stack trace I'd guess that one of your statuses is null for some reason..

Can you login as that user using script runner "switch user" script or some similar plugin and see if you get the same error?

Get the user to hit some url that doesn't direct to the dashboard, eg an issue url, and take it from there.

Jamie saves the day, AGAIN!!!

Thank you. I sent my user a link to an issue url and she is now able to access JIRA and all her projects/issues.

Are you using AD for authentication ?

We are not using AD for authentication.

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

2,982 views 12 18
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot