Can i use a single email and alias for multiple service desks?

Hi , i have a kerio mail server which requires licenses for each email account.

Can i use a single  email account for inbound like support@mail.com and multiple aliases for each service desks like company.support@mail.com ? and some how distribute those emails to each service desk?

 Thanks

2 answers

1 vote
Pedro Cora Atlassian Team Jan 05, 2015

Alexandros,

It appears that this is not possible yet, but there is an improvement filed at https://jira.atlassian.com/browse/JSD-960

smile

-- Pedro

Hi Pedro,

I configure a default email and with mail handlers (JIRA Side)  and email filters (Email Side) to distribute the corresponding email to each  service desk.

 

Thanks

The issue is that this approach does not really create Service desk issues (the request type is missing).

Yes i know. You have to do it manually . I think is more or less a bug. You may test this addon https://marketplace.atlassian.com/plugins/com.atlassian.plugin.automation.jira-automation-plugin but atlassian doesnt support it.

yep, it is as well an avenue we are exploring

Hello,

we're facing exactly same problem now. Could you please provide bit more details on how exactly you configure feeding several service desks from single mail box?

Thanks!

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