I have configure role as customer and would like to give access to client. As we have fear that developer may reveal some facts which need not to be highlighted to client while adding comment. I am looking for solution where I can configure permission that project Role (Developer) comments will be hidden only for project role (customer)?
Any quick resolution will be much appreciated.
Your challenge sounds like the solution is JIRA Service Desk which brings in the distinction between customer and others (eg Developers). It also gives you the ability to track metrics on response times as well so worth a look at least.
Otherwise you can do with JIRA Agile but you then need to make all Developers restrict the visibility of their comments manually.
Hope this helps
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