You cannot currently add custom images for Request Types in JIRA Service Desk.
Message on February 4th –
We know that this functionality is something a lot of you wanted this. We are currently working on this, i.e. it's in the middle of implementation.
Thanks so much for your patience! Stay tuned.
Hi Gabrielle, thank you for answering my question. I'm a bit confused though. I'm not trying to edit issue type icons. I'm looking to edit Request Type icons in Service desk. I have images that I can pick from but we have a few request types that are related to other projects that have custom icons and would like to use those rather than pick from the handful that are available with Service Desk.. See images....
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